Jobs at Widgit Software

With a passion for symbols and inclusive communication, Widgit has pioneered educational software for over 40 years. As market and technology leaders of symbol-based software products, we have exciting plans for continued expansion – both in the UK and overseas.

Our Commitment to Diversity, Equity, and Inclusion

Diversity, equity, and inclusion are fundamental to who we are at Widgit. We’re proud to nurture a culture that embraces all walks of life – with staff joining us from university through to retirement age.

From embracing disability and neurodiversity to championing female voices within our leadership team, we’re mindful of diversity when seeking new talent – ensuring everyone feels empowered to reach their full potential.

See our Diversity, Equity and Inclusion Statement.

Meet the people behind the symbols: our team of Widgiteers, by learning Who we are

Find out more About Widgit.

 

Current vacancies

    • Open closeKey Account Manager

      Job Purpose

      As Widgit continues to expand, our unwavering commitment to delivering an unparalleled customer experience remains at the forefront. We’re looking for an experienced and technically astute Key Account Manager to join us in our mission to provide the very best support and service to our valued customers.

      With our dedication to excellence, we're steadfast in ensuring that each interaction with our customers exceeds expectations, and at all times is ‘Widgity’.

      You will be responsible for managing our diverse product portfolio, which includes our enterprise-level SaaS subscriptions, complex licensing agreements, as well as our customisable fixed-fee project solutions. Your role will require expert navigation of both subscription-based services and standalone project deliverables to ensure optimal value for our customers.

      As a technically proficient Key Account Manager, you'll serve as a crucial bridge between our customers and our product development teams. Your deep understanding of both customer needs and technical capabilities will enable you to effectively translate business requirements into product solutions.

      As a Key Account Manager, you'll be instrumental in guaranteeing our key customers' satisfaction and success with our products. Serving as their main point of contact, you'll guide Widgit’s top accounts through every stage of their journey—from initial onboarding and implementation to continuous support and account management. By fostering strong relationships and understanding our customers' needs, you'll actively enhance satisfaction levels and identify opportunities for retention.

      Your technical acumen will be essential in conducting meaningful discovery sessions, validating complex technical requirements, and providing sophisticated product insights. This technical expertise will enable you to identify and articulate product enhancement opportunities that align customer needs with development capabilities.

      In addition to managing existing key accounts, you will proactively seek new business opportunities by engaging Multi Academy Trusts where Widgit is already used by individual schools but does not yet have a centralised contract. You'll also be responsible for prospecting and engaging with Multi Academy Trusts, Local Authorities, and other high-potential organisations that are not yet customers, with the goal of converting them into new, long-term partners.

      Not only will you excel in delivering exceptional support to our customers, but you’ll also take on a leadership role in sharing best practices across the business.

      Drawing from both your commercial and technical experience, you'll proactively identify successful strategies and approaches, helping to bridge the gap between customer requirements and technical solutions.

      Key Responsibilities

      • Serve as the primary point of contact for assigned key accounts, including Multi Academy Trusts, Local Authorities, high revenue accounts, and international school groups.
      • Serve as a technical liaison between customers, sales, product, and development teams, translating complex user requirements and technical feedback into actionable insights.
      • Conduct assessments of a customer/prospect use cases, identifying potential product improvements, integration opportunities, and technical challenges.
      • Assist in technical discovery sessions with prospective clients, demonstrating deep understanding of Widgit's technical capabilities and potential custom solution approaches.
      • Support pre-sales technical discussions, providing expert-level insights into how Widgit's solutions can address specific organisational technical requirements.
      • Develop a deep understanding of each account's unique needs, usage patterns, and strategic goals to drive renewals, retention, and expansion opportunities.
      • Lead regular check-ins and strategic reviews to assess account health, present product updates, and propose new solutions that add value.
      • Proactively engage with prospective and existing customers to comprehend their needs, solicit feedback, and identify opportunities for product upselling.
      • Identify opportunities for cross-selling and upselling within existing accounts, with a focus on increasing product utilisation and supporting the adoption of new features or offerings.
      • Manage contract renewals, ensuring timely and smooth negotiations that meet both customer and business requirements.
      • Work to establish centralised contracts where Widgit is already in use at multiple schools within a Multi Academy Trust but lacks an overarching agreement.
      • Develop outreach strategies and campaigns aimed at introducing Widgit to new contacts and decision-makers within targeted organisations.
      • Collaborate with Marketing and Education teams to strategise, plan, and participate in events and promotional activities aimed at maximising brand visibility and customer engagement.
      • Utilise CRM reporting tools to analyse trends and generate actionable insights for continuous improvement initiatives.

      Person Specification

      Characteristics

      • Proactive with a passion for delivering exceptional customer service.
      • Self-motivated and self-managing enough to remain engaged and productive whilst working remotely.
      • Patient and supportive manner.
      • Positive attitude.
      • Team player.
      • Results oriented.

      Essential Skills and Knowledge

      • Advanced digital literacy with the ability to quickly understand and articulate complex software functionalities.
      • Demonstrated experience in translating technical requirements between non-technical stakeholders and technical teams.
      • Comfortable navigating and understanding software development concepts, product roadmaps, and technical specifications.
      • Ability to provide clear, precise technical feedback and feature recommendations.
      • Proficiency in interpreting user experience challenges and translating them into actionable technical insights.
      • Proven experience in customer success / key account management role or similar.
      • Strong organisational skills to manage multiple accounts and prioritise effectively.
      • Edtech experience with Multi Academy Trust experience desirable.
      • Comfortable with proactive outbound conversations.
      • Strong interpersonal and communication skills, adept at building rapport with customers.
      • Proficient in using CRM tools to manage interactions and track customer data.
      • Experience in the SaaS / software / educational tech space.
      • Excellent problem solving / analytical skills.
      • Proficient in documenting customer issues and resolutions accurately.
      • Attention to detail to ensure thoroughness in all tasks.
      • Ability to prioritise workload, self-manage and track time effectively.
      • Strong documentation skills.
      • Willing to travel and attend events as needed.

      If this sounds like you and you align with our mission, please email your CV and covering letter to our Head of People and Culture, Jessica Ward at jobs@widgit.com by 03/04/2025 at 4:00 PM.

      Download the full Job Description

      Download the Candidate Pack

Can’t find what you’re looking for? Regardless of the role, we’re always keen to hear from like-minded individuals as we continue to grow our team.

Send in your CV and an overview of yourself to jobs@widgit.com, and we’ll reach out if we have something available in the next 3 months.