Customer Information

• How to Place an Order
• Carriage and VAT
• Payment Options and Company Details
• Refund and Exchanges
• Irish Resellers
• Licensing information for PC products
• Contact Us
  

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How to Place an Order

 

United Kingdom and Republic of Ireland**

Widgit offers a variety of ways to place an order*.

By Phone – 01926 333680 

By E-mail – orders@widgit.com

Online – Log-in

By Post – Mail your orders to

1st Floor, Bishops House
Artemis Drive
Tachbrook Park
Warwick
CV34 6UD

*Please include a contact name and contact number on all orders

 

Republic of Ireland**

Customers from the Republic of Ireland can place orders the same way as the UK options above, however, we are unable to provide quotes in Euros or invoices to the Republic of Ireland so payments must either be in the form of a credit card, cheque, bankers draft or bank transfer. (See payment options for bank details.) Alternatively you can order UK versions of our software through one of our Irish Resellers.

International Orders

International customers can purchase English UK products directly online by credit card or can contact one of our international resellers for foreign language versions.

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Carriage & VAT

Postage rates on non-download products:

	Carriage	VAT
UK - Orders under £20	£3.99	20%
UK - Orders over £20	£5.99	20%
Europe	£25	20%
Rest of World	£35	N/A

EU Customers who are VAT exempt please provide VAT Number.

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Payment Options and Company Details

Payment Options

• Individual purchasers are required to pay by cheque, credit card, bank transfer, or banker's draft.
• Widgit accepts Visa or MasterCard. (American Express is currently not accepted.)

Payment Details

• Cheques are made payable to Widgit Software.
• For BACS or international payment details please contact us at accounts@widgit.com

Company Details

Widgit Software
1st Floor, Bishops House
Artemis Drive
Tachbrook Park
Warwick
CV34 6UD
United Kingdom

Invoices (UK only)

• Invoices are available for organisations on official Purchase Order forms on orders over £50.
• Invoices must be paid within 30 days by BACS or cheque.
• Please ensure the correct carriage cost is added and the correct company details are included, to avoid delay.

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Refunds and Exchanges

Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund

You should get a refund within 14 days of Widgit getting the goods back. Goods must be returned in a saleable condition. It is your responsibility to ensure goods are returned via an insured tracked method of posting, all costs to be incurred by you.

Refunding the cost of delivery

Widgit will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, only the basic cost may be refunded.

Exemptions

There are some circumstances where the Consumer Contracts Regulations won't give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items.

Faulty Goods

Returning faulty goods is limited to 30 days from date of purchase for a refund. Up to six months we will exchange or repair.

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Irish Resellers

Outside the Box Learning Resources
Tougher's Business Park,
Newhall,
Naas,
Co. Kildare,
Ireland
By Phone: 045 409322
By Email: info@otb.ie
Website: http://www.otb.ie/

EdTech Software Ltd.
Murrisk,
Westport,
Co. Mayo
Ireland
By Phone: 1850 923459
By Email: info@EdTech.ie
Website: http://www.edtech.ie/