Jobs at Widgit Software

With a passion for symbols and inclusive communication, Widgit has pioneered educational software for over 40 years. As market and technology leaders of symbol-based software products, we have exciting plans for continued expansion – both in the UK and overseas.

Our Commitment to Diversity, Equity, and Inclusion

Diversity, equity, and inclusion are fundamental to who we are at Widgit. We’re proud to nurture a culture that embraces all walks of life – with staff joining us from university through to retirement age.

From embracing disability and neurodiversity to championing female voices within our leadership team, we’re mindful of diversity when seeking new talent – ensuring everyone feels empowered to reach their full potential.

See our Diversity, Equity and Inclusion Statement.

Meet the people behind the symbols: our team of Widgiteers, by learning Who we are

Find out more About Widgit.

Current vacancies

• Head of Education

  Job Purpose

  As Head of Education, you will be a passionate advocate for inclusive communication – spreading the transformative powers of symbols while leading and inspiring our growing team of education experts. You will oversee the day-to-day creation of quality educational resources that engage and support learners of all abilities.

  Your role will involve strategic planning, team management, collaboration across our product and marketing departments, and external presentations to promote Widgit's mission and vision with gravitas. You will also play a key role in keeping abreast of innovations and trends within the Education sector, ensuring our resources meet the evolving needs of symbol users across all environments.

  Main Duties

  Insight

  • Strategic guidance: Offer expert advice on educational trends, best practices, and accessibility standards to inform product development and marketing strategies.
  • Resource development: Contribute to the development of innovative and inclusive educational resources that meet the needs of diverse learners.
  • Training and support: Provide training and support to educators on the effective use of Widgit's products and services.
  • Collaboration: Work closely with other departments to promote accessibility and inclusivity across the organisation.

  Leadership and Management

  • Onboarding and development: Oversee the comprehensive induction and onboarding of new Education team members, ensuring a smooth transition into the role and a strong understanding of Widgit's mission and values.
  • Workload management: Effectively plan, delegate, and support the Education team to ensure efficient workflow and optimal resource allocation. Monitor team performance and provide regular feedback and evaluation.
  • Staff wellbeing: Foster a positive and supportive work environment that prioritises the wellbeing of the Education team. Implement strategies to manage workload, reduce stress, and promote work-life balance.
  • Professional growth: Evolve and implement a robust professional development plan (PDP) for Education team members, focusing on continuous learning and skills development. Provide opportunities for training, mentoring, and career progression.

  Marketing Activity and Events

  • Content creation: Develop engaging presentations and educational materials for a variety of audiences, including educators, therapists, and parents.
  • Event participation: Represent Widgit at key industry events and conferences in the UK and internationally, networking with potential clients and partners.
  • PR and media relations: Collaborate with Widgit’s PR agency to create and distribute compelling content, such as articles, guides, and videos, to raise awareness of Widgit and its products.
  • Marketing collateral: Work closely with the Head of Product Marketing to develop and refine marketing materials, including brochures, flyers, and digital assets, to effectively communicate Widgit's value proposition.

  Project Management

  • Strategic planning: Develop and implement a comprehensive strategy for the creation of high-quality educational resources.
  • Project leadership: Lead and manage new projects within the Education team, including the development of resources for new products and the creation of new symbols.
  • Resource allocation: Effectively allocate resources, including personnel and budget, to ensure timely and efficient project delivery.
  • Project oversight: Monitor project progress, identify potential risks, and implement corrective actions as needed.
  • Quality assurance: Ensure the quality and accuracy of all educational resources produced by the team.

  Training and Customer Support

  • Product training: Deliver bespoke training sessions where necessary, both in person and remotely, to educate customers on the effective use of Widgit products.
  • Sales demonstrations: Conduct compelling sales demonstrations to showcase the benefits of Widgit's solutions and convert potential customers.
  • Training strategy: Develop and implement a comprehensive training strategy to ensure customers are equipped with the knowledge and skills to maximise the value of Widgit products.
  • Customer support: Provide timely and effective customer support, addressing inquiries and resolving issues to ensure customer satisfaction.
  • CRM management: Maintain accurate and up-to-date records of customer interactions, leads, and sales activities within the CRM system.

  Account Management

  • Business development: Identify and recruit new Widgit Centres across the UK, providing ongoing support and training to ensure they are equipped with the necessary knowledge and tools to succeed.
  • Marketing and communications: Collaborate with the marketing team to develop effective marketing materials and promotional strategies to support Widgit Centres.
  • Customer relationship management: Build strong relationships with key accounts and regularly visit strategic customers to understand their needs and identify new opportunities.
  • Symbol-Friendly initiative: Lead the Symbol-Friendly Schools initiative, working with schools and organisations to promote the use of symbols and inclusive communication practices.

  International

  • Global expansion: Actively pursue opportunities to expand Widgit's customer base in British international / English-speaking schools and government departments, exploring partnership opportunities to expand Widgit's global reach.
  • International events and outreach: Represent Widgit at international education conferences and exhibitions to showcase our products and services, from in-person demonstrations and training sessions to networking events.
  • Digital marketing: Support international email marketing campaigns, ensuring targeted messaging and effective communication with potential customers.
  • Language and cultural adaptation: Work with language and cultural experts to adapt marketing materials and training resources to suit different markets.

  Person Specification

  Essential Skills, Knowledge and Characteristics

  • Expertise: Has an in-depth understanding and professional experience of the Education and/or Health sectors, with a comprehensive understanding of Widgit Symbols and software, including their features and benefits. Has practical and direct experience of working with symbol users.
  • Outlook: Is open-minded, empathetic and enthusiastic. Brings gravitas to their area of expertise. Has resilience when faced with challenging situations, with the ability to step back and establish other paths to the end goal.
  • Detail orientated: Adopts a methodical and meticulous approach to tasks, with attention to detail and honed project and time management skills.
  • Technical competency: Has the ability to grasp often technically complex details and explain them in simple terms, offering clarity to ensure understanding.
  • Communication: Has a broad range of written and verbal communication styles and approaches, and can tailor a message to each unique circumstance. Enjoys and thrives in networking situations, identifying opportunities to spread the good Widgity ways. Keeps the audience engaged and attentive when presenting in person or online.
  • Leadership: Has experience of developing direct and indirect teams, with coaching and mentoring skills. Supports teams to deliver projects effectively. Is a keen advocate in the interest of using tech and business for good. Enables others to build confidence and develop their roles. Takes pride in seeing others succeed.
  • Committed to customer success: Willing to travel domestically and internationally to support customers, prioritising sustainable practices. Takes a balanced approach to the use of direct and indirect communication.
  • Values: Believes in Widgit values of Integrity, Quality and Kindness and is aligned to living by them.

  If this sounds like you and you align with our mission, please email your CV and covering letter to our Head of People and Culture, Jessica Ward at jobs@widgit.com by 03/02/2025.

  Download the full Job Description

  Download the Candidate Pack

• Key Account Manager

  Job Purpose

  As Widgit continues to expand, our unwavering commitment to delivering an unparalleled customer experience remains at the forefront.

  With our dedication to excellence, we're steadfast in ensuring that each interaction with our customers exceeds expectations, and at all times is ‘Widgity’.

  We’re looking for an experienced Customer Key Account Manager to join us in our mission to provide the very best support and service to our valued customers.

  As a Key Account Manager, you'll be instrumental in guaranteeing our key customers' satisfaction and success with our products. Serving as their main point of contact, you'll guide Widgit’s top accounts through every stage of their journey – from initial onboarding and implementation to continuous support and account management. By fostering strong relationships and understanding our customers' needs, you'll actively enhance satisfaction levels and identify opportunities for retention.

  In addition to managing existing key accounts, you will proactively seek new business opportunities by engaging Multi Academy Trusts where Widgit is already used by individual schools but does not yet have a centralised contract. You'll also be responsible for prospecting and engaging with Multi Academy Trusts, Local Authorities, and other high-potential organisations that are not yet customers, with the goal of converting them into new, long-term partners.

  Not only will you excel in delivering exceptional support to our customers, but you’ll also take on a leadership role in sharing best practices within the team.

  Drawing from your experience and expertise, you'll proactively identify successful strategies and approaches, and actively promote their adoption across the team.

  Through mentorship, training sessions, and regular knowledge-sharing sessions, you'll empower your colleagues to develop their skills and refine their approach, ultimately enabling them to achieve and maintain the highest standards of support excellence.
  

  Key Responsibilities

  • Serve as the primary point of contact for assigned key accounts, including Multi Academy Trusts, Local Authorities, high revenue accounts, and international school groups.
  • Cultivate and nurture enduring relationships with our key customers, acting as their primary point of contact and effectively addressing any concerns by coordinating with internal teams, thereby ensuring consistently high levels of customer satisfaction.
  • Develop a deep understanding of each account's unique needs, usage patterns, and strategic goals to drive renewals, retention, and expansion opportunities.
  • Lead regular check-ins and strategic reviews to assess account health, present product updates, and propose new solutions that add value.
  • Proactively engage with prospective and existing customers to comprehend their needs, solicit feedback, and identify opportunities for product upselling.
  • Identify opportunities for cross-selling and upselling within existing accounts, with a focus on increasing product utilisation and supporting the adoption of new features or offerings.
  • Manage contract renewals, ensuring timely and smooth negotiations that meet both customer and business requirements.
  • Work to establish centralised contracts where Widgit is already in use at multiple schools within a Multi Academy Trust but lacks an overarching agreement.
  • Develop outreach strategies and campaigns aimed at introducing Widgit to new contacts and decision-makers within targeted organisations.
  • Provide mentorship and guidance to team members, sharing best practices and fostering professional development to enhance overall team performance and effectiveness.
  • Collaborate with Marketing and Education teams to strategise, plan, and participate in events and promotional activities aimed at maximising brand visibility and customer engagement.
  • Maintain accurate customer records within the CRM system, meticulously documenting all interactions to facilitate smooth communication and streamline processes.
  • Utilise CRM reporting tools to analyse trends and generate actionable insights for continuous improvement initiatives.
  • Collate and present customer feedback, feature requests, and enhancement ideas to the product team, contributing to the continuous improvement of our offerings.

  Person Specification

  Characteristics

  • Proactive with a passion for delivering exceptional customer service
  • Self-motivated and self-managing enough to remain engaged and productive whilst working remotely
  • Patient and supportive manner
  • Positive attitude
  • Team player
  • Results oriented

  Essential Skills and Knowledge

  • Proven experience in customer success / key account management role or similar
  • Strong organisational skills to manage multiple accounts and prioritise effectively
  • Edtech experience with Multi Academy Trust experience desirable
  • Comfortable with proactive outbound conversations
  • Strong interpersonal and communication skills, adept at building rapport with customers
  • Proficient in using CRM tools to manage interactions and track customer data
  • Experience in the SaaS / software / educational tech space
  • Excellent problem solving / analytical skills
  • Proficient in documenting customer issues and resolutions accurately
  • Attention to detail to ensure thoroughness in all tasks
  • Ability to prioritise workload, self-manage and track time effectively
  • Strong documentation skills
  • Willing to travel and attend events as needed

  If this sounds like you and you like the sound of us and what we stand for, please email your CV and covering letter to our Head of People and Culture, Jessica Ward at jobs@widgit.com

  Download the full Job Description

Can’t find what you’re looking for? Regardless of the role, we’re always keen to hear from like-minded individuals as we continue to grow our team.

Send in your CV and an overview of yourself to jobs@widgit.com, and we’ll reach out if we have something available in the next 3 months.