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Common Questions

Point works in one browser or computer but not another one

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Solution

This could be due to a number of issues:

• Misconfigured server proxy. From version 2.0, Point uses a Flash-based proxy by default and falls \ to using a server-side proxy when the user does not have Flash. Since most users have Flash, a broken server proxy can go undetected. To test this, change the value of
  Point.useFlashProxy to false in point_config.js:

Point.useFlashProxy = false;              

If Point no longer works when you reload the page, the server proxy is broken. Follow the installation instruction that came with Point to get it working.

You can test your set-up on a Point-enabled page by adding #pointtest to the end of the URL and reloading the page. Point will test both proxies and report its results.

• CloudFront. By default, Point uses Amazon's CloudFront CDN to serve symbol images. However, on a few sites this has caused problems. You can disable CloudFront in point_config.js:

Point.useCloudFrontForSymbols = false;