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Common Questions

Words go yellow when hovered over but no tooltips appear

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Solution

There are a couple of potential causes for this:

*The most likely is that some content in the page is layered top of other content using the CSS z-index property and is obscuring the Point tooltips. This is easily fixed: the point.css file in the Point zip and uploaded to their server is supplied for the purpose of fixing up any problem Point may have in interacting with your site's CSS. You can edit this file and add a z-index declaration to the div.point_sym_tooltip rule at line 8 so that the top of the file looks something like:

div.point_sym_tooltip {         
position: absolute;         
border: 2px solid #ccc;         
background-color: #eee;         
color: #000;         
text-align: center;         
padding: 5px;         
z-index: 1000;  }

• CloudFront. By default, Point uses Amazon's CloudFront CDN to serve symbol images. However, on a few sites this has caused problems. You can disable CloudFront in point_config.js:

Point.useCloudFrontForSymbols = false;